Perth Metro area showrooms:
Port Kennedy: 2/11-13 Saltaire Way.
Tel:(08) 9524 6793
If product is delivered to your house (or self-pick-up from the shipping company), please check the product packaging:
(1) If packaging is damaged, please refrain from signing the delivery document. Contact a customer service and after discussion, write “abnormal delivery” on the delivery document.
(2) Open packaging and examine product. If product is damaged, please take photos of damaged area, product number, product batch number, product packaging etc. as evidence. Send the pictures immediately to customer service and you will receive a reply within 2 working days.
If your furniture is damaged, please provide a clear picture of the damage, product batch number and product packaging to customer service to receive an evaluation.
If the damage meets repair criteria, we will contact local repairer to go to your house to fix the furniture.
If the damage does not meet repair criteria, we will try to repair it through replacement of certain parts or other methods. Please see Replacement of Parts section for further information.
Furniture are large items so sometimes will experience slight damage during the shipping process. Please cooperate with us to provide free parts replacement and repair services for you: After receiving the item, please keep the product packaging in a safe place until you have double checked that there are no problems to be resolved. (This is because when the factory does parts repairs or replacements, they need to see your product batch number and clear pictures of the damage. Disposal of product packaging before resolution of problem may result in item being unable to be repaired).